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Service and Support, Wherever You Are
Keep your Vitalis system operating at peak performance. Maintain high uptime. Extend the life of your equipment. Achieve optimal productivity and greater peace of mind.
Your success is our success. We’re with you to help your business grow and profit. Call 1-844-248-2326 for service or support. (Please scroll down to see our remote support hours.)
Service Excellence
Your First Year of Support
We stand behind every new Vitalis system so that your team has the support it needs to get up and running and stay productive. Included with your Vitalis system purchase, your first year of support includes:
Professional commissioning of your new Vitalis system, including connections and pressure test
On-site operator and maintenance training at the time of your equipment commissioning
Repair parts and spare parts replacements for unplanned repairs that are covered by warranty
Remote support, including:
Non-technical product support through email, phone, or web (Mon–Fri, 7 am to 4 pm PST)
Technical support through email, phone, or web at a paid hourly rate (Mon–Fri, 7 am to 4 pm PST)
After-hours/emergency support by phone at a paid hourly rate (Mon-Fri, 4 pm to 6 pm PST)
(For remote support on the weekends, please reach out to discuss our service plan options.)
Managed project implementation
Extended Service Options
Invest in What You Need
Well-maintained equipment is reliable equipment. That’s why we make it easy to purchase the types of additional or extended support that work best for your business.
Pay for single services as you need them. Or invest in a service agreement that’s customized to your specific needs and goals.
Depending on your case-by-case needs or preplanned service agreement, extended support from Vitalis can include services such as:
Additional Operator Training
Sharpen your team’s knowledge or ensure that new operators are up to speed on your Vitalis extraction system. A Vitalis factory-trained technician will lead a multi-day session, which includes fundamental theory, operation, and maintenance—all based on the equipment user manual and standard operating procedures (SOPs).
Preventive Maintenance Visits
Maximize uptime and extend your system’s life by having a trained Vitalis technician perform quarterly or semi-annual preventive maintenance at your facility. Each site visit can include:
Full inspection
Replacement of filters and consumables
Tuning and adjustment for optimal operation*
* Additional trades may be required.
On-Site Diagnostics & Repairs
Get unexpected problems diagnosed and repaired by booking a factory-trained Vitalis technician. We’ll find the root of the problems, repair the system properly, go over the issues that caused the malfunction, and provide a work report.
Remote Support
Quickly access a Vitalis factory-trained service technician via phone, email, or web to help you diagnose a problem or provide other system-related support.
Trades Management (Refrigeration & Electrical)
We can design a prepaid custom plan that includes managing your local refrigeration and electrical contractors so that you already have those potential service needs accounted for in your annual budget.
Application-Specific Training or Assessment
Book in-depth, multi-day operator training from a Vitalis specialist that gets your team up to speed on optimizing your system and SOPs for your particular application.
Or invest in on-site assistance from a Vitalis applications scientist or engineer to evaluate and optimize your pre- to post-extraction operations—in alignment with Vitalis SOPs—for your specific product goals.
Let’s Do This!
Contact your Vitalis service technician or account manager to discuss your options, get a quote, and schedule the support you need.