Field Service Technician (US East Coast)

Contract
Technical
Miami, FL US, US

Imagine, you get a call from a customer who needs support, have to book a flight and be at their site within 24 hours. Once you arrive you work with a local contractor to diagnose an electrical/refrigeration fault caused from a storm that passed through last night! Then, changing modes, you are asked to provide training to a new team member focused on providing the new employee with the knowledge and confidence to operate and maintain their Vitalis Extraction System.  This is one example of a situation in the life of our Field Service Technician.  Interested?  We are looking for a Field Service Technician on the Eastern Coast of the US to help customers install, repair, troubleshoot, maintain and train on the equipment.

About Vitalis Extraction Technology

Vitalis Extraction Technology engineers, manufactures, and markets supercritical fluid extraction systems used to separate concentrates from organic materials for a wide range of industries including analytics, vitamins/supplements, vanilla, caffeine, ingredient development, GHG protocol, food waste, life sciences, biopharmaceuticals, cannabis, hemp, pharmaceuticals, food and beverage, fragrances and essential oils. While our operations have grown to span five continents – and counting – we are proudly rooted in beautiful Kelowna, BC Canada.

At Vitalis, we treat our employees the way we treat our customers. We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We are looking for professionals that want to join our high-paced and innovative environment that encourages a culture of curiosity, professionalism, resourcefulness, and gratitude.

Responsibilities

  • Attend customer sites in several locations, with additional support opportunities around Canada, United States and overseas
  • When not on-site, work from home and provide remote customer support using service case management software
  • Commission new equipment and train operators on equipment at customer’s locations
  • Perform additional service tasks such as routine maintenance, extraction equipment operation, identifying technical problems and providing solutions through remote or on-site activity with the direction of the Service Manager
  • Submit all required forms, reports, and timesheets in a timely fashion
  • Control the expense budget
  • Help customers install, repair, troubleshoot, and maintain equipment
  • Work in a safe, professional manner and strive for a high quality of workmanship

Required Skills & Qualifications

  • Previous experience with extraction systems an asset
  • Proven experience as a machine operator
  • Strong mechanical aptitude
  • Are focused on delivering an exceptional customer experience
  • Enjoy the challenge of working in dynamic customer environments (Example: barn with no electricity in the middle of winter)
  • Can handle fast paced and at times stressful environments where time is money for the customer
  • Be computer literate with ability to learn service case management software
  • Experience with electrical, hydraulic or refrigeration systems preferred
  • Journeyman ticket as a licensed millwright or mechanic would be an asset
  • Reliable team player with a proactive, positive attitude and a strong work ethic
  • Must be able to lift and move up to 40 lbs/18 kg
  • Have experience reading shop/production drawings
  • Excellent communication skills, both written and verbal
  • Have troubleshooting experience
  • Comfortable and available for international travel with a valid passport
  • Valid driver’s license
  • Eligible to work in the USA

Please respond with a cover letter and resume. Successful candidates will be contacted for interviews. We look forward to reviewing your application!